Explore with care 32
Explore with care 32

Report misuse or harmful content

1. Submitting a misuse report

  • 1.1. If you encounter unsuitable material on our website, please send details through the contact form.
  • Reach us at: [email protected]
  • 1.2. This channel allows you to provide information about abusive conduct or material that conflicts with our guidelines.
  • 1.3. Reports help us review concerns properly, so please include clear and specific information about what occurred.
  • Sending a report also means that you accept our privacy policy.

2. Who may submit a report

  • 2.1. Anyone affected by abuse or who has witnessed inappropriate conduct may raise a concern.
  • 2.1.1. Reports may only be submitted by people aged 18 or over.
  • 2.1.2. Information provided must be honest and grounded in facts.
  • 2.1.3. You must use the reporting form lawfully in your country.
  • 2.2. We are not liable for reports that are knowingly false or harmful.

3. How reports are reviewed

  • 3.1. We may examine every concern submitted through the reporting process.
  • 3.2. Where a report is found to be supported, we will take appropriate action.

4. Misuse of the reporting channel

  • 4.1. The reporting form must not be used to cause harm.
  • 4.1.1. Do not submit deceptive, fabricated or misleading complaints.
  • 4.1.2. The reporting tool must not be used to target or harass other users.
  • 4.1.3. Bots and automated submissions are not allowed.
  • 4.1.4. Attempts to interfere with or manipulate the process may be investigated.
  • 4.1.5. The channel may not be used to circulate misinformation.
  • 4.1.6. Do not interfere with an investigation connected to a report.
  • 4.1.7. Threatening use of the system is prohibited.
  • 4.1.8. Unlawful conduct connected with reporting may be referred for action.
  • 4.1.9. Attempts to evade these reporting requirements are not permitted.
  • 4.1.10. Abuse of the reporting process will be treated seriously.

5. Reports and intellectual property

  • 5.1. Information supplied in a misuse report does not give the sender ownership rights.
  • 5.2. Filing a report does not grant users rights over any website material.
  • 5.3. Submitted reports are used solely to assess and investigate concerns.
  • 5.4. Third parties may not reproduce or alter reports.

6. Responsibility and liability

  • 6.1. You remain responsible for everything contained in a report you submit.
  • 6.2. We are not responsible for outcomes arising from submitted reports.
  • 6.3. Any loss connected with a report remains the user's responsibility.
  • 6.4. We accept no liability for damage caused by information submitted through the channel.
  • 6.5. Problems affecting the reporting technology are not our responsibility.

7. Using the reporting process

  • 7.1. By using this channel, you agree that we may contact you to request additional details.
  • 7.2. Reports are treated as confidential.
  • 7.3. We recommend that you retain your own record of any report made.

8. Related information and links

  • 8.1. Our guidelines contain additional information about submitting misuse reports.
  • 8.2. External links are provided without implying endorsement by us.
  • 8.3. Review each external resource before deciding to use it.

9. General terms for reporting

  • 9.1. We may revise the reporting procedure when necessary.
  • 9.2. Changes to these reporting terms may take effect without prior notice.
  • 9.3. Submitting a report confirms your acceptance of these terms.
  • 9.4. Spoken arrangements do not create binding obligations.
  • 9.5. If one provision is unenforceable, all remaining provisions continue to apply.
  • 9.6. If a court with appropriate jurisdiction finds any provision invalid or ineffective, that provision will be treated as removed from these terms. All other provisions will remain valid and enforceable, except to the extent affected by the excluded wording. The remaining terms will be interpreted consistently with the court's findings about their purpose and meaning, without relying on the removed clause or clauses.
  • 9.7. These terms recognise that third-party providers may operate or administer the website and its services. Where applicable, those providers may transfer their rights and duties. Users may not assign their own rights or duties to another person and remain fully responsible for them.